Artificial Intelligence (AI) tools and platforms are Increasingly implemented in healthcare organizations to assist medical staff and improve patient outcomes. Our research lab focuses on the intersection between healthcare providers, clients, and technologies, ranging from individual users’ unique way of interacting with AI tools and their satisfaction, to organizational-level impact.
Drawing on multidisciplinary methods, such as interviews with medical, management, and engineering stakeholders, user observations, comparative review of policies, and big data analysis of organizational data and the digital footprints of users, the lab seeks to provide a comprehensive and nuanced understanding of the organizational realities and use patterns of AI.
The lab was established in 2022 as a collaborative effort of The Coller School of Management at Tel Aviv University and the Department of Sociology and Anthropology at Ben Gurion University. We collaborate with Clalit Health Services. Our vision is to contribute to an embedded theorization of socio-ethical and organizational concerns regarding AI within the institutional context of assimilating and negotiating expertise, as well as to inform management, engineers, and policymakers’ decision-making regarding best practices of organizational implementation of AI in healthcare.
